Mario's Corner - November 2019.

The Challenges of Innovation and How Professional Service Automation (PSA) Solutions can Help

Welcome to my firm's website.  I like to share my thoughts on Strategy,

Business Planning, Innovation, and Execution here on a monthly basis.


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One of the biggest challenges facing many of my clients, regardless of size, is how to launch and deliver new products, solutions, and services that will allow them to succeed and to grow profitably.  According to PMI, one third of all corporate projects fail and more than 50% do not achieve their desired objectives.

Although most companies like to believe that they manage the New Product Development process successfully, the reality is quite different.  To find out how efficient your company is in managing internal projects, answer yes or no to the following questions:

1. Do you still send e-mails with attachments back and forth to edit/publish documents without any idea of which is the most recent version?  

2. Do you still keep track of your projects and activities in spreadsheets or presentation documents such as PowerPoint with multiple versions and updates in siloed locations and computers?  

3. Do you feel frustrated when your colleagues or you cannot find the latest version of your business plan at the request of management?  

4. If you are a manufacturing or service organization, do you still chase after people to fill in their time sheets for projects?  

5. Do you wonder if you are utilizing you human, financial and time resources adequately?

If you answered yes to any of the above, it might be time for you to implement a Professional Services Automation (PSA) solution in your organization.  The following are just a few of the benefits that can be derived from this type of solution:

1)   A centralized database that allows all key company documents and information to reside in one location, thus eliminating duplication and wasted time e-mailing these back and forth - and that can be accessed by the appropriate people at each level of the organization at any time.

2)   A project/process management solution with a dashboard that allows management to quickly access and assess the current status and cost of any particular project (product launch, R&D or engineering project, etc.) at anytime from anywhere.

3)  A risk management solution that can be easily accessed to understand what are the risks and, more importantly, the potential costs of those risks, to the organization.  Thus, reducing or eliminating them.

The best solution I have found and can recommend to clients is ProductDossier Solutions (  This company provides five reasons why it is the best global company providing leading-edge products at the best performance to cost ratio:

1.  SOLUTION COMPREHENSIVENESS - Features end-to-end capabilities with complete and integrated functionalities.

2.  PRODUCT ARCHITECTURE - Offers a modular design that scales up with the client's business.

3.  PRODUCT DESIGN - Provides an out-of-the-box, configurable product that can be configured and customized to the organization's needs.

​4.  BUSINESS VISIBILITY - Sells a single, integrated approach that addresses all business needs and that can be easily managed from a technology perspective.

5.  NO PRODUCT SEGMENTATION - Too many solutions exist out there that are segmented by beginner/intermediate/advanced user profile.  Consequently, the user has to pay more eventually if s/he desires more functionality on a Freemium model.  ProductDossier is not based on the customer's ability to pay, thus giving the customer the complete capabilities as desired, while at the same time allowing ProductDossier to configure it to suit each client's specific needs.  

For all of the above reasons, I have decided to start a close working relationship with ProductDossier and its highly capable and dynamic CEO, Sandeep Kumar.

If you would like to find more about ProductDossier and its three integrated offerings: Opportunity to CASH, Idea to LAUNCH, and Request to COMPLETION, please do not hesitate to contact me at anytime at or at


Please do not hesitate to call me at 1 (617) 391-0347 or e-mail me at to talk about this or any other subject.  I always like to hear from clients and readers.  


Also, please feel free to read my interview with BostonVoyager magazine.  To read it, click here.


Additionally, please do not hesitate to contact us if you are facing strategic or business execution issues ranging from launching a product to improving your business effectiveness  We can help you to do this.


I look forward to seeing you here again in December.